Who we are

Our website address is: https://www.birdhousepress.co.uk

At Bird House Press we take your privacy seriously.

We want you to know that any personal information you share with us is in safe hands, and your data will certainly never be sold on to other companies. The sections below provided detailed information on exactly what data is collected and how it is used when you use the Bird House Press website.

If you have any questions at all please feel free to contact us at hello@birdhousepress.co.uk and we will be happy help.

Rachel Jones is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@birdhousepress.co.uk.

Our website www.birdhousepress.co.uk collects information on you, our customer, in two ways:

1. The information you manually provide to us when you make a purchase from our shop, fill out our contact form or sign up to our email newsletter. This information can be tied directly to you because it may contact your name, email address etc.

2. The information that is collected by our third party partners. These partners are Google Analytics, Paypal, Stripe, MailChimp & Facebook.

We have chosen to work with these companies because they are industry leaders in their fields.

The types of information collected here include things like which pages are visited on our website and how you opt into our email newsletter. Generally our third party partners only give us information in a format that cannot be linked directly to you. For example Google Analytics will let us see how many visits a particular website page has, but we will not know who has visited this page. Information like this is gathered with the use of cookies, and we use it for things like improving the design of our website.

We use Paypal & Stripe (for credit card payments) so that we can securely take payments without storing your financial details on our website.

Sometimes we receive information for our third party partners that is linked directly to you. An example of this is when a customer pays for an order using Paypal, we do not receive any credit card information, this remains safely stored within Paypal, but we do receive the information we need to fulfill your order, like your name & address.

We do not pass this information on to anybody else, and will only contact you with information about your order, for example to let you know your order has shipped.

By providing us with your data, you warrant to us that you are over 13 years of age.

Fulfilling your order

In order to deliver your order we use the Royal Mail Postal Service, your delivery address with be shared with them to enable us to fulfill your order.

You can read Royal Mails privacy policy here.

When shipping to the United States – we use Transglobal Express as a shipping agent. You can read their Privacy Statement here.

For larger or wholesale orders we use a courier company, unless with have discussed an alternative with you we will use DPD. You can find their privacy policy here.

We will not send marketing emails to you unless you have given us your express permission to do so by signing up to our email newsletter.

When you do choose to sign up to my email list you will only ever receive emails from Bird House Press, and each email you receive will contain a very clear option to unsubscribe at the bottom. You can also email me at any time and I will delete your email address from my list.

Bird House Press will store your email address using a secure third party partner – MailChimp, who are a industry leader for email management. Your details will not be shared with anyone else and will certainly never be sold or traded with other companies.

If you have any problems with this please feel free to email us at hello@birdhousepress.co.uk and we will be happy to remove you from our email list.

Our Contact Form

When you ask a question using our contact form, your informaion will only be used to reply to your question, you will not receive any marketing or offers from Bird House Press, unless you have signed up to our email newsletter.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Signing up to Subscription Boxes

Thank you so much for signing up to a Bird House Press subscription box!
When you sign up you will only receive emails about your order. This will be an email notification when your box has been shipped, and emails about any changes or updates to your Subscription Box. You may occasionally receive an email if there is a problem with your order, for example your address is incomplete. You will not receive any marketing or offers from Bird House Press, unless you have signed up to our email newsletter.

We protect your information by having SSL security installed on our website.

That’s the padlock you can see next to out web address and by taking payments through Paypal & Stripe we never store your credit card number on our website.

If at any time you would like to know exactly what information Bird House Press has that is directly attributable to you, please feel free to contact us at any time by emailing hello@birdhousepress.co.uk and we will be happy help.

Sensitive Data

We don’t collect any Sensitive Data about you. Sensitive data includes things like your race or ethnicity, religious, political opinions and information about your health.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, we cannot deliver your order without your address). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

If you live in the UK or the EU, you have legal rights to your data, these include:

1. Access.

You may contact us at any time for a copy of the data we have relating to you. Please use the contact info below.

2. Change, restrict, delete.

You can ask for your data to be changed or deleted as you wish. This does not apply to data we must keep for legal reasons, for example to pay my taxes.

3. Complain.

If you live in the UK or the EU and wish to raise a concern about our use of your information, you have the right to do so with your local data protection authority. We would be grateful if you contact us first if you do have a complaint so that we can try to resolve it for you.

Contact Details
Rachel Jones, Owner of Bird House Press